A Planning, Procurement & Sales Administrator is required as a 5th member of the administration team to support direct trade customers across EMEA including processing orders, arranging deliveries and handling queries via telephone and or/email.

What will you be doing?

• Main contact for customer support, including order processing, arranging deliveries and returns, raising invoices, checking pricing, processing credit notes and handling queries.
• Entering customer orders into Oracle ERP system and liaising with customer and internal departments to ensure they are processed, invoiced, and delivered in a timely manner.
• Working with overseas colleagues and booking in shipments as they arrive from various overseas countries into the warehouse in Netherlands, or transit warehouse in Middle East and third parties (such as Amazon) who have stock in their warehouses across Europe.
• Completing and/or checking relevant paperwork relating to VAT and customs declarations, intrastat paperwork.
• Liaising with suppliers including third party warehouse and logistics companies.
• Maintaining customer and product databases.
• Keeping customers and internal colleagues informed of any delays and/or issues with incoming shipments or customer orders.
• Working with the sales team to issue and/or maintain quotes in Salesforce CRM.
• Checking claims from customers for special price and processing accordingly.

It is essential that the Sales Administrator has the following experience:

• Excellent command of the English language both written and oral.
• Strong customer focus and a commitment to provide a quality service.
• Previous experience in a sales processing, customer focused, procurement or export, import shipping role.
• PC literate in Microsoft programmes, particularly Excel.
• Experience using a CRM (Customer Relationship Management) tool, preferably Salesforce.
• Experience using an ERP (Enterprise Content Management) tool such as Oracle.

What's on offer for the Planning, Procurement & Sales Administrator?

• Salary of £32,000
• Bonus of up to 21% paid quarterly
• 25 days holiday rising on length of service
• Parking
• Restaurant onsite + Free breakfast and food subsidy of £95 per month
• Pension
• Life Insurance and Private Healthcare and Income protection
• Flexi hours start 8am to 10am - 35 hrs per week, 1 hr for lunch, hybrid 3 days in office

sales processing, sales support, sales admin, procurement, purchasing, intrastat, export, import, shipping, ship, delivery, order processing, customs, warehousing