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1st and 2nd Line Support - English & Polish

Up to £30000 per annum + benefits, bonus, parking

If you speak English with fluent Polish AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment?

What does the role involve?

  • Providing support to international clients (B2B) from another country and UK on a bespoke software package
  • Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
  • Creating bespoke reports using SQL query language and Report Builder
  • Writing and maintaining bespoke XML jobs
  • Providing demonstrations on key product features to potential clients
  • Attending tradeshows and conferences
  • Plus you'll occasionally get to travel abroad to provide on-site support! (covid permitting!)

What do you need?

  • Fluent English is vital, plus business level Polish, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
  • Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills
  • Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.

What's on offer?

  • Starting salary £30,000 dep. exp.
  • Opportunity to progress your skills and experience
  • 24 days holiday plus BH, rising to 27 on length of service
  • Pension
  • Parking at office, when return to office, currently working from home
  • Healthcare
  • Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch
  • Casual Dress
  • Social Events twice year - free
  • Cycle to Work Scheme
  • Childcare Vouchers
  • Healthcare includes 50% discount off gym next door, 50% off cycles
  • Discounts on other gadgets and products
  • Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls
  • New phone every 2 years
  • Laptop
  • Discretionary Bonus
  • Have been working from home since March.