Parlez vous francais? Avez-vous de l'expérience dans la fourniture de soutien technologique?

OK that's about all the French I can remember from school – but if you speak fluent French and have a background in Technology, IT Helpdesk then this role might be for you, if you live close to Guildford, Surrey.

What does the role involve?

• Providing support to international clients (B2B) from French speaking countries on a bespoke software package
• Also providing support to English speaker customers
• Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
• Creating bespoke reports using SQL query language and Report Builder
• Writing and maintaining bespoke XML jobs
• Providing demonstrations on key product features to potential clients
• Attending tradeshows and conferences
• Plus you'll occasionally get to travel to French speaking countries to provide on-site support!

What do you need?

• Obviously better French than mine!
• Good English skills, to enable you to translate what the French speaking customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service experience
• Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.

What's on offer?

• Starting salary of £25,500 - £28,000 dep. exp.
• Opportunity to progress your skills and experience
• 24 days holiday plus BH,rising to 27 on length of service
• Pension
• Parking
• Healthcare
• Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch
• Casual Dress
• Social Events twice year - free
• Cycle to Work Scheme
• Childcare Vouchers
• Healthcare includes 50% discount off gym next door, 50% off cycles
• Discounts on other gadgets and products
• Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad of personal calls
• New phone every 2 years
• Laptop
• Discretionary Bonus