German speaking IT Helpdesk

Guildford suburbs, Surrey

£26500 plus 24 days holiday, pension, healthcare, parking, casual dress

A fantastic opportunity for a German speaking Helpdesk to join an expanding fun company in Guildford suburbs.

This company provide a niche product on a global basis and need an additional German speaker to support customers who have this application in Germany and other countries: Austria, Belgium, Luxembourg, Denmark, etc

Working within the German team you will provide primarily telephone support dealing with issues with set-up, maintenance of the software, how it interfaces with other programs the customer may be using and back-ups.

As you develop your knowledge of the system, your position will evolve creating bespoke reports using SQL database query language and Report Building, writing and maintaining bespoke XML jobs, being able to provide demonstrations to customers and advanced features, attend trade shows and conferences, installations on site in Germany.

Experience:

• Experience of supporting software applications or products within a helpdesk environment is a must as is a first class telephone manner, customer service skills and the ability to work in a team.
• Whilst previous knowledge in SQL, XML and/or Report Builder would be advantageous, training in these areas, and in our systems, will be provided

Candidate:

• Fluent German is necessary
• Exceptional communication & analytical skills
• Strong Customer service skills

Starting salary up to £26500 depending on experience, 24 days holiday plus Bank Holidays, Private Health Care Scheme, Contributory Pension Scheme (after successful completion of probationary period), Start immediate.