Desktop Support Engineer

Woking, Surrey

£25,000 + 25 days holiday, healthcare, dental insurance, eyecare, pension, discount and incentive scheme, Business Casual dress

A growing travel organisation in Woking is seeking a Desktop Support Engineer, to work in a small IT team responsible for First and Second Line support for issues mainly involving Apple & Microsoft operating systems (XP/Win7/WIN8/WIN8.1/WIN10) alongside the MS Office suite of applications (2013/2016). You will need strong interpersonal skills with the ability to communicate with people at all levels and work with a logical approach to resolving issues

Essential Skills:

• Windows 7/8/8.1/10 and MAC OSX
• Knowledge of mobile devices iPhones/Android/Windows
• Knowledge of basic desktop and laptop computer hardware, peripherals and Multi-Function printers.
• Office 365 Management
• Experience in the Building of end user PC's and laptops
• User account administration with Active Directory

Desirable Skills:

• Administration of Office365 and SharePoint
• Active Directory Management.
• Some experience of CRM System Management.

Duties will be to provide first and second line support to internal staff and remote workers including configuring, testing and supporting a variety of phones (iPhone/iPad/Microsoft), desktops, laptops, printers, tablet computers & video conferencing, telephone system. You will be responsible for logging the issue onto a ticketing system and working through the problem to resolution. Upgrades and administration of Office365 including access, permission and Network share for new starters/existing users. You will be managing IT server room, IT inventory management, managing SharePoint sites as well as assisting with some Network and Infrastructure projects.