2^nd Line Support Analyst

Farnborough

Up to £25,000 plus benefits

An established Company is seeking to grow their IT support team with a 2nd Line Support Analyst.

Skills required:-

• At least 2 years experience working within a 2^nd line support role
• Microsoft Windows Server Administration and troubleshooting – Windows 2008 and 2012 User, Groups and Service accounts
• Microsoft Exchange Administration and troubleshooting
• ITIL Foundation qualification
• Demonstrable experience of installing, maintaining and support new applications
• Microsoft SQL Server Administration
• Mitel phone system administration
• VM Ware

The duties will entail:-

• Action, track and monitor calls within the incident management database to the point of closure
• Liaise with external resource where necessary to resolve issues with third party applications
• Ensure all calls are administered in accordance with the agreed SLAs
• Monitor performance of all Company IT systems and services
• Perform Administration, Security and troubleshooting of the company's infrastructure environment e.g Windows Active Directory, Exchange, Azure and other business applications
• Work with the IT management team to identify and propose IT systems changes which will provide a better experience for internal and external customers of the company's IT systems
• Assist in the deployment of new releases if IT systems and software in order to meet the level of service and user experience required by the customer
• All ad hoc support duties

In return the company is offering a competitive salary and benefits including Pension and holiday entitlement.