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Salary
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£1800 - £18000 per annum + Benefits
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Location
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Godalming
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Contract
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Permanent
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Hours
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Full Time
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Customer Service
Godalming
£18,000.00 per year + Benefits
Due to growth, a local friendly organisation is seeking a Customer Service Advisor to their team. You will be responsible for
- Answering all calls in a polite and professional manner ensuring the company policy of 'excellent customer service' is maintained.
- To process any worker requests as required.
- Working with customers to obtain information over the phone or via email to ensure full compliance with company procedures.
- Dealing with calls from recruitment agencies and contractors ensuring that all calls are dealt with and the details and nature of the call logged in the appropriate record.
- To ensure that the company policies and guidance notes are adhered to and to maintain a thorough knowledge of such. Be confident in communicating and explaining such processes, procedures and notes.
- To ensure that service calls are completed and that any issues arising are promptly dealt with or escalated as appropriate.
- To understand the process for escalation and resolution of sensitive matters or complaints.
- Making outbound calls to routinely chase for outstanding documentation and to follow up on enquiries.
Skills
- Friendly professional telephone manner
- Good IT Skills
- Team Player
- Willingness to learn and passion to succeed
Company Benefits
- 20 days holiday, increasing by 1 day per year to a maximum of 25 days
- Healthcare cash plan (after 1 years' continuous service)
- Car sharing incentive scheme
- Financial support with professional studies (after 1 years' continuous service)
- Free on-site car parking
- Childcare voucher scheme
This ad has expired but
these jobs from First 4 Personnel (& Temp) Ltd are still open for applications
Jobs in these similar sectors might interest you..
You can start a new job search here