Collections Advisor
£15,400 Plus annual bonus
Farnborough
Full time, Permanent

Search Consultancy are delighted to be working with one of our clients recruiting for Customer Collections Advisors to join their Farnborough branch on a Full time basis.
This is a fantastic career opportunity within the Financial Services industry if you have passion for delivering great customer service and receiving great results.
Our client manages a number of significant credit portfolios on behalf of several of the UK's leading financial institutions, high street lenders, utilities and consumer credit companies.

As a Customer Collections Advisor:
• You will treat your customers as individuals as everyone's situation can be different or suddenly change.
• You will listen and have a quality conversation with your customer's to find out as much information about their situation.
• With the information you have gathered you will then collaborate and create a manageable solution that will best suit your customers.
• You will be committed to working with your customers to simplify their credit solutions and have the flexibility to adjust to their changing needs.

This role will involve:
• Proving excellent levels of customer service
• Taking inbound and outbound calls
• Work to achieve weekly quality and performance KPI's
• Maximise recovery of debt
• Work on both business and domestic accounts
• Adhere to FCA regulations

Hours: Shifts will work on early's and late Monday to Friday
- 08.00 - 1530
OR
- 15.00 - 20.00
Plus Saturday 8am – 1pm Once per month

To be successful in this role you MUST have experience of working within a contact centre or Customer Service role for a minimum of 12 months.
You must pass a basic credit check and hold a clear criminal record.

If this is role you would be interested in please contact Zoe Payne on[please apply by clicking on the blue button on this web page] or email [please apply by clicking on the blue button on this web page]